The following terms and conditions apply to all rail passes offered in this website and should be read carefully. For complete details, please refer to the "Conditions of Use" that you receive with your travel documents.
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Passes are strictly personal, non - transferable and only valid with a passport. must be validated in Europe, before your first train or ferry journey. Holders are not allowed to validate their passes themselves
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To validate your pass, present your passport and pass to the railway official at the ticket window in the train station (not to the conductor), before your first journey. If you have a Flexipass, write the date (in ink) in the appropriate box on the pass before boarding your first train. (Note that a rail travel day is defined as extending from midnight to midnight).
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Under no circumstances is the holder allowed to validate his or her own pass. Tampering with or altering a pass renders it void and in such a case, the train control staff is authorised to confiscate the pass and impose a fine, which is payable in local currency. Passes may not be purchased, issued to or used by residents of Europe, Turkey, Morocco, Algeria, Tunisia and the Commonwealth of Independent States (the former Soviet Union)
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Seat reservations, sleepers and couchettes, travel on certain high-speed trains (such as Eurostar, ES* in Italy, AVE in Spain, Thalys and Cisalpino etc.), luggage checking, and port taxes, are all subject to additional charges which are not covered by the passes. These, including meals and refreshments, are all to be paid for separately.
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Passes do not guarantee a seat on a train or passage on a ship unless reservations are secured in advance. For certain trains and ships, a reservation is compulsory. Please enquire about this, before travel, at your issuing office or in Europe at railway stations and shipping company offices. In Europe this pass must be shown when securing train reservations
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For 1st class travel with a pass marked 2"d class, the full difference between the 1" and 2"d class fare on the respective route has to be paid
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Unless otherwise specified: (i) A child under the age of 4 travels free of charge, provided he/she is not occupying a seat or sleeper. (ii) Children over the age of 4 and under 12 pay 50% of the adult fare. (iii) Passengers under 26 years of age are classified as Youths. (iv) Passengers over the age of 60 are classified as Seniors.
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The fare of the ticket/pass does not include the insurance of luggage, which is under the traveller's surveillance at the station and in the trains. It is recommended that travellers buy an insurance against the loss or theft of their personal belongings
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Travellers are responsible for ensuring that they have all necessary visas and appropriate travel documents prior to their departure
Refunds
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Refunds are limited to completely unused, undated, unvalidated passes, tickets and inclusive packages, and will be granted only where permitted under the terms and conditions set forth below or provided with your travel documents. The actual passes, tickets and vouchers must be returned to the issuing office in order to process refund applications. No refunds will be granted on partially used passes or tickets, or on unused parts of inclusive packages. Documents must bear no evidence of having been tampered with in any way.
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A cancellation charge will be deducted from all refunds. The cancellation charge will be a minimum of 15%. While certain trains offer discounted fares for holders of certain passes, you must still purchase a separate ticket. Passes alone will not be accepted. Please verify all the terms and conditions at the time of purchase. Some products featured in this brochure are non-refundable. Please confirm refund rules at the time of booking. No refunds will be given on reservations, booking or handling fees
Governing Rules
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All transportation covered by those passes where use is intended for more than one country is subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National and/or single-country passes are subject to rules and regulations of their specific countries. Neither the European railroads, Rail Europe nor ezeego1 can assume any responsibility for damages resulting from a strike.
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Every effort has been made to ensure that all information appearing on this website is correct and exact. However, ezeego1 and RailEurope cannot accept responsibility for changes in prices/fees that may be imposed upon ezeego1 and RailEurope after publication.
