A car category is the classification system of cars in the fleet based on size and number of doors. Cars are segregated into classes, and then into types.
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The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special.
All vehicles are priced, booked and controlled by vehicle category, not by vehicle make or model. Thus only the category reserved is guaranteed. The availability of individual vehicle groups and models will vary from location to locations.
A minimum and maximum age of renter applies to all rentals. The minimum age is usually 25 and the maximum 75. There is a 'Car Policy' which may allow drivers between the ages of 18-20 & 21-25 on application of a 'Young Drivers Surcharge'.
Renters must present a full and valid national (country of residence) licence at the time of rental, as well as an International Drivers Permit IDP for travel to foreign countries. All drivers must have held the national licence for a minimum of 12 months.
An International Driving Permit (IDP) allows you to drive a private motor vehicle overseas when accompanied by a valid national driving licence, and are valid for 12 months from the date of issue.
An International Driving Permit is issued from nominated authorities in ones resident country, against an existing national driving license (All drivers must have held this for a minimum of 12 months).
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The following documentation must be furnished at the time of application
Valid Driving Licence Issued, Proof of Address - Attested Copy, Birth Certificate - Attested Copy, Valid Passport, Valid Visa, Requisite Fee, Two Passport Sized Photographs. Please check the exact fee and opening hours from the issuing authority.
Refuelling Charge - Car Rental companies mostly provide cars with a full tank, and expect the car returned with a full tank of fuel. A refuelling charge will apply if the car is returned without a full tank.
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Special Equipment Charge - Equipment like child seats or ski racks may be available at a charge.
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Drop Off Charge - An extra charge is usually applied if a car is returned to a different location from that where it was rented.
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After Hour Service Charges - If the car is picked up or returned outside the normal opening hours, some locations may have charges for "after hours service". Please check this at booking time.
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Young Driver Surcharge - An extra charge applies to renters aged 21-24 (if the car rental policy permits this).
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Additional Driver Charge - An additional charge will apply, details can be found in the rental policy.
Collision Damage Waiver - This limits the renter's and approved additional driver's financial responsibility in the event of accidental damage incurred to the rented vehicle. Renters should be aware that they are responsible even if the car is damaged while parked.
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Theft Protection - This limits the renter's and approved additional driver's financial responsibility in the event of theft of the rented vehicle.
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Personal Accident Insurance - This can be purchased at the time of rental. It's key benefit is to cover the driver for his own accidents causing personal injury as well as providing faster payout to the renter for injury caused by third party drivers and which may take years to claim through the courts.
Full details available from the Car Rental Company and in accordance with the Terms & Conditions of the Rental Agreement. Often, several alternate/additional options are may also be available.
Additional drivers are per permitted provided that they meet the same requirements as the renter with regard to driver's licence and age. All additional drivers must be approved by the Car Rental company at the time of rental and applicable names added to the rental agreement.
Child Seats will be required in this case. This is mandatory in most countries and must be requested at the time of booking.
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Rear-facing infant seats should be used for infants up to 22 pounds. Toddler safety seats are approved for children up to 40 pounds. For older children, weighing more than 40 pounds, you should reserve a child booster seat.
Valid Driving Licence issued by your country of residence & the International Driving Permit.
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The prepaid rental voucher with all the details of the booking.
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A Valid Credit Card must be presented for the charges which have not been prepaid (extras, refuelling charge, excess due in case of damage to or loss of the rented vehicle). An imprint will be made or deposit collected at this time. Please note that debit cards, cash deposits or cheques are not accepted.
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An identification document (passport) will also be required for verification.
All Additional Drivers also must furnish the above mentioned documentation.
Some Rental Companies allow you to drop off their car at their other locations in town, in other cities or even other states. You will need to check if it is allowed in your case. Often a charge would apply for this convenience.
In case of an accident you must first contact the police to complete an accident report.
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Then you must immediately contact the location from which the car was rented. You can find location phone information on your reservation confirmation or on the front or back of your rental agreement.
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If the rental location is closed, call the 24-hour assistance toll-free numbers provided at the time of rental.
Chauffeur driven transfers are for those passengers who do not want the hassle of driving around. Move around in comfort and ease as a family or save valuable time when on business.
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Our chauffeur driven transfers allow you peace of mind, since you can entrust your travel and luggage into the safe and responsible hands of trained and dependable chauffeurs who are sensitive to the requirements of our travellers, be it for business or leisure.
When we confirm your booking, you will receive a service confirmation voucher which will specify all these details, there will also be a name and number for our local representative within your selected destination.
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You must ensure that you wait for your Driver or Representative at the appointed meeting point as detailed on your voucher.
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Our local representative monitors all incoming flights and will wait for you if your flight is delayed. If you are unable to locate your driver, vehicle or pick-up point, you must contact the local number or emergency number as specified on the voucher. Our service partner will assist you.
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For services beginning from accommodation, please ensure that you are waiting at the appointed meeting point, as shown on your voucher, at least 15 minutes prior to your confirmed pick up time.
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You may be required to reconfirm your service by contacting our local service partner as per the details indicated on your service confirmation voucher.
Should you need to reschedule a service because of a change in travel plans, please inform our service partner as far in advance as possible to facilitate the same. Amendment requests close to actual service deadline will entail cancellation or full amendment charges.
Private transfers are exclusive to the booked party and are point to point by the shortest, fastest or most convenient route. If en-route panoramic sightseeing has been requested or is included, then this would be covered.
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Shuttle or SIC (Seat in Coach) transfers operate by pooling passengers, and thus pick-up or drop off passengers enroute will be as per the best determined route, and fixed timings.
