1. For domestic sectors, which airlines are offered as Full Service airlines?
  Jet Airways, Kingfisher Airlines (Kingfisher Class / First) and Air India (AI & IC) are offered as full service airlines. They offer full services including free in-flight meals.
2. For domestic sectors, which airlines are offered as "Low Cost Carriers"?
  Low Cost Carriers presently include SpiceJet, JetLite, IndiGo, GoAir and Kingfisher Airlines(Kingfisher Red).
  Low cost Carriers are known for their lower fares and the exclusion of services such as free in-flight meals.
3. What is meant by direct flights?
  Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are known as direct flights.
  Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops.
4. What are indirect flights?
Indirect flights are those where transit via intermediate cities are involved. Indirect flights involve change of aircraft. No break of journey is permitted.
5. What are stopovers?
  If the duration of transit is longer than 48 hours and thus involving a break in journey, is termed a stopover. The cheapest international fares restrict en route stopovers. Higher fare levels may permit stopovers.
6. What are the classes that can be booked?
  We have designed our system to provide results based on the lowest class upwards. The default class is economy since the largest volume of travel is on economy class, and the best fares are featured under economy.
  Apart from ECONOMY class which has been provided as a default, the other classes include BUSINESS class (Also known as CLUB or EXECUTIVE Class) and First Class.
7. How many passengers can I book at one go?
  You can book up to a maximum of 9 passengers at one go. However if you have a larger group, we request you to call us on our toll free numbers for further assistance.
8. What is the policy applicable to a pregnant woman?
  A pregnant woman is allowed to travel only up to 36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an 'OK to travel' certificate given by a certified gynecologist. However every airline has its own policy for travel pertaining to pregnant woman.
9. What is the condition for booking Infants?
  Infant can be booked on our website, only if accompanied by an adult.
10. How are the search results displayed when a search is completed?
  Results are displayed in the order of cheapest price available upwards.
11. What is the significance of 'Check Rules'? Are the rules the same for all search results?
  'Check Rules' is a very important link because you must know the specific rules regarding the fare that you are considering booking. Certain fares have cancellations and amendment restrictions and it is important to be clear about these rules.
  Rules will differ from result to result and is laid down by the airline for a particular fare.
12. Can I enter my in-flight meal preferences while booking?
  Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability. This feature is available only for Full Service Carriers.
13. Can I make special requests while booking?
  Special requests such as Wheel Chair requests can be made. However the same cannot be guaranteed as it is subject to availability.
14. Can I enter the frequent flyer number while booking?
  You can enter the frequent flyer number while making the booking. Please note that mileage points awarded will be dependent on the class of travel as defined by the airline.
15. My onward and return travel is by different airlines - I am a Frequent Flyer member with both - how do I add the same while booking?
  This can be done by the 'Add More' link which allows multiple frequent flyer number entries. For each Frequent Flyer Number entry, select the airline and enter the number in the corresponding box.
16. What is an airline PNR Number?
  An airline PNR is the Passenger Name Record, and is the reference for the particular booking that is logged in the Airline Reservation System. The airlines will be able to assist you with the help of this number.
17. What are e-tickets?
  An electronic ticket or e-ticket is the replacement for the manual paper airline ticket, and is a paperless electronic document. A print of the e-ticket is mandatory to check-in and board a flight.
18. What are the advantages of e-tickets?
  E-tickets are designed to improve passenger convenience, allows greater flexibility to the passenger and the travel agent to make changes to the itinerary over the phone or system.
  Ticket processing and handling charges are reduced with the elimination of the paper documents. E-Tickets can be delivered by e-mail, and thus tickets cannot get lost or wrongly delivered.
  E-tickets cannot get lost or mutilated the way physical tickets can, thus fraud associated with paper tickets such as false use of stolen or lost tickets or issuance of counterfeit tickets is eliminated.
19. How does a passenger check-in with an e-ticket?
  The passenger presents himself for check-in, with the Passenger E-ticket Receipt containing the e-ticket number accompanied by Photo Identification proof. The seat is allocated and boarding pass issued.
  In absence of the Passenger E-ticket Receipt, the passenger may provide the PNR (Airline Reference). The airline check-in staff will then scrutinize the supporting identification.
20. What are the suitable types of Photo Identification required for Air Travel, for passengers carrying E-Tickets?
  Photo Identification that can be used by the passenger includes.
  Passport (most preferred and mandatory for International Travel).
  Driving License.
  Photo Credit Card.
  PAN Card issued by the Income Tax Department.
  Voter's ID Card issued by the Election Commission.
  Government Issued ID-Card.
  It is important that the name on the E-Ticket matches the name on the photo identification produced for travel, else the passenger could be denied boarding.
21. What if I require to book an Open Ticket?
  Currently you cannot book Open Tickets on the ezeego1 website.
22. Do I need to reconfirm my flight before departure?
  For domestic flights, reconfirmation is not mandatory. In case of international flights, it is airline dependent, but highly recommended.
  Ezeego1 will always ensure that your booking (PNR) is reconfirmed for the first outbound sector. While travelling, you will need to contact the airline locally and reconfirm onward or return flights.
23. Can I do any last minute amendments at the airport?
  Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you.
  However please note that these will be subject to the Fare Rules & restrictions applicable for the fare/ticket in question.
24. What is the checked baggage allowance prescribed by the airlines?
  As per airlines restrictions/limitation on baggage, if you travel economy class, you will be permitted to check-in 20 kg per person. For Business Class this would be 30 kg and for first class 40 kg.
  However, for USA & Canada, two pieces of checked-in baggage weigh not exceeding 23 kg each and the total dimensions (length, height and width) not exceeding 158 cm.
  Exceeding the maximum permitted baggage allowances will entail excess baggage charges.
  The above is most common but may vary from airline to airline and the destination
25. What is the cabin baggage allowance prescribed by the airlines?
  Generally, airlines permit one piece of hand luggage weighing up to 7 kg, with set dimensions 115 cm (length 50 cm + height 45 cm + width 20 cm).
  Laptop is permitted in addition to the hand baggage. Most airline also permit other articles like an umbrella, Infant’s food for consumption in flight and infant’s carrying basket,  A pair of crutches and/or other prosthetic devices for the passenger’s use provided the passenger is dependent upon them, etc
  Exceeding the maximum permitted baggage allowances will entail excess baggage charges.
26. What if my baggage is lost, stolen or delayed?
  In such a situation, immediately report the loss or delay to the concerned airline counter at the destination and file an indemnity report and submit it at the same counter. The airline concerned will try to trace your baggage at the earliest.