Yes. It is a must to take a printout of the ticket and produce it at the time of boarding. A copy of the ticket will be sent to you by e-mail. If you don't have a printer at the time of booking, the e-mail can be printed later and the same may be produced at the time of boarding.
A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please contact our call centre by phone.
No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.
Yes. The tickets booked through ezeego1 can be cancelled. The money will be transferred back to your credit / debit card and reflect in your next credit/ debit card statement. The following is the usual fee for cancellation.